Frequently Asked Questions

Frequently Asked Questions

What time can I check in? What time should I check out? 

Check-in is at 4pm, and checkout is at 11am.

Can I bring my pet?
Only service animals are allowed at Hotel Ballast.

What time does the pool open and close? Do you have a lifeguard on duty?
The pool is open seasonally from 9:00am to sunset, weather permitting. The pool does not have a lifeguard on duty; all guests swim at their own risk. All children in the pool area must be attended by an adult at all times.

Does the hotel have a restaurant? What time does it open? 
Hotel Ballast has two restaurants – Board & Barrel and Ruth’s Chris Steak House – as well as a full-service coffee bar and grab-and-go convenience store. Additionally, Hotel Ballast offers room service. Hours of availability for each are listed below.

Ruth’s Chris
5 pm - 11 pm Monday - Saturday
4 pm - 10 pm Sunday

Buffalo Bayou
6 am - 8 pm Daily

Board & Barrel 
6.30 am - 10 pm Daily

Room Service
6 am - 11 pm Sunday - Thursday 
6 am - 12 am Friday - Saturday

Convenience Store
6 am - 8 pm Daily

Do you offer parking? How much does it cost?
Hotel Ballast offers both self-parking ($12/night) and valet parking ($15/night) for guests.

Is wi-fi available? 
Hotel Ballast offers complimentary wi-fi in all guest rooms and public spaces. Connectivity information will be provided at check-in.

Does the hotel offer airport transportation?
Yes, Hotel Ballast offers a complimentary airport shuttle from 5am to 11pm daily. Contact the front desk to make arrangements.

Can I earn rewards points for staying at Hotel Ballast?
As a member of Hilton’s Tapestry Collection of boutique hotels, Hotel Ballast participates in Hilton’s HHonors reward program.

What is your cancellation policy?
In general, guests must cancel at least 48 hours in advance of their reservation to avoid being charged for their stay. Cancellation policies can vary, however, so check your reservation confirmation for details specific to your stay.

Does Hotel Ballast allow smoking?
Hotel Ballast is a no-smoking property. Absolutely no smoking is allowed. Guests caught smoking in guestrooms or other public areas will be charged a cleaning fee.

What amenities are available in my guestroom?

  • Free wi-fi
  • Hilton Serenity bed
  • Coffee maker
  • Alarm clock
  • Telephone
  • Workstation with ergonomic chair
  • Hairdryer
  • Iron & ironing board
  • Flatscreen TV
  • Room service